By Faye Gaston
The most recent scam aimed at Alabama Power customers is a phone scam targeting those who recently paid their power bill.
The scammer phones saying the payment did not go through, and the power service is going to be disconnected if repayment is not made immediately.
The caller asks for the customer's bank or credit card information, warning that if payment is not made within 30 minutes, the power will be disconnected. Alabama Power shares the following tips to protect customers from scammers.
(1) We will never call you and demand an immediate payment. (2) We will never call you and request bank or credit card information. (3) We will never come to your door and demand an immediate payment.
If a customer thinks a call may be a scam, hang up and call customer service at 1-800-245-2244. Call this same number if a customer wants to know the status of their account.
The automated voice system is available 24/7. A customer service agent can be reached at this same number on weekdays from 7:00 a.m. until 9:00 p.m.